FAQ's
Please see below for frequenty asked questions about our products, the process of returns, refunds and exchanges and general questions about the brand. If you have any questions outside what is below, please don't hestitate to contact us. Will are always happy to help
How long does shipping take?
Orders are dispatched Monday–Friday within 1–4 business days. You’ll receive tracking information via email once your order is shipped. We offer flat rate shipping at $9.95.
👉 Note: We currently do not ship internationally
Can I ship to a business address?
Absolutely. Please include the company name when ordering to ensure smooth delivery. This helps the courier deliver to the correct location.
What happens if my parcel is returned?
If a parcel is rejected or sent to an incorrect address, it may be returned to sender. In this case, it is the customer’s responsibility to contact us to resolve the issue.
How do I contact customer support?
You can reach us directly through the contact form on stridevntr.com.au, via email or use our social media links. We aim to respond promptly to all inquiries regarding orders, products, or returns.
How do I choose the right hydration vest?
Our vests are designed for different needs:
• Stride ESSENTIAL Vest – lightweight and versatile for shorter runs.
• Stride SUSTAIN Hydration Vest – ideal for long-distance training with hydration storage.
Check product descriptions for sizing and capacity details.
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All of our products are OSFA and Unisex!
How do i get involved with the stride vntr community
📘 Facebook
• Stride VNTR connects runners through groups like the Stride Society, a public Facebook community for runners of all levels.
• Members share experiences, ask questions, and get advice on training, gear, and places to run.
• Joining the group allows customers to interact directly with other runners, swap stories, and stay informed about Stride VNTR events and promotions.
• Customers can also follow Stride VNTR’s official Facebook page for product updates, special offers, and behind-the-scenes content.
📸 Instagram
• Stride VNTR uses Instagram to showcase its running gear in action, highlight customer stories, and share motivational content.
• Followers can expect posts about new product drops, bundle deals, and practical running tips.
• Instagram is also where Stride VNTR builds its visual identity—sharing photos of athletes, outdoor runs, and community events.
• Customers can engage by tagging Stride VNTR in their own running photos, using branded hashtags, and commenting on posts to be featured or noticed by the community.
🤝 Why Join?
• Stay Updated: Be the first to know about new gear, promotions, and events.
• Connect with Runners: Share experiences and learn from others in the community.
• Get Inspired: Daily motivation, training tips, and real stories from fellow athletes.
• Support Local: Stride VNTR is an Australian veteran-owned brand, so joining the community also supports a homegrown initiative.